Payment Policy

 

At Savano Home, we are committed to providing a seamless and secure shopping experience for our customers. This Payment Policy outlines the details about the payment methods we accept, as well as other important information related to your transactions.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • PayPal: Pay securely with your PayPal account or use your credit/debit card via the PayPal gateway..

All payments are processed securely through PayPal’s trusted and encrypted payment system, ensuring that your financial information remains safe.

2. Currency

All prices on our website are listed in GBP (British Pounds). All payments will be processed in GBP, and any currency conversion fees (if applicable) will be handled by your payment provider.

3. Order Processing

  • Order Processing Time: We process all orders within 1-3 business days of receiving your order. Orders placed after 5:00 PM will be processed the following business day.

  • Payment Confirmation: Upon successful payment, you will receive an order confirmation email. If there is any issue with your payment, our team will contact you promptly to resolve it.

4. Shipping and Billing Information

  • Shipping Information: We currently only ship to the United Kingdom. Shipping is completely free of charge for all orders placed within the UK.

  • Billing Information: Your billing address must match the address associated with the payment method. Any discrepancies may result in a delay in order processing.

5. Payment Security

At Savano Home, we take your privacy and security seriously. We use PayPal's secure payment gateway to process all transactions, ensuring your financial data is encrypted and protected. We do not store any sensitive payment information on our website.

6. Refunds

  • Refund Method: Refunds for returned or canceled items will be processed back to the original payment method (PayPal or credit card via PayPal).

  • Processing Time: Refunds will be issued within 7 business days after we receive and inspect the returned items.

7. Currency Conversion Fees

If you are using a non-UK payment method, please note that currency conversion fees may be charged by your payment provider or PayPal. These fees are beyond our control and are not included in your order total.

8. Customer Support

If you have any questions about payment methods, billing, or need assistance with your order, please feel free to reach out to our customer support team:

  • Email: support@savano.co.uk
  • Phone: +44 782 203 1238
  • Business Hours: Monday – Friday, 09:00 AM – 05:00 PM
  • Address: 26A Leinster Terrace, London W2 3ET, United Kingdom

9. Updates to the Payment Policy

We may update this Payment Policy from time to time. Any changes will be reflected on this page. We encourage you to review this policy regularly to stay informed about the payment options and practices we use.

Thank you for choosing Savano Home. We are dedicated to providing you with a smooth, secure, and hassle-free shopping experience. Should you have any further questions or need assistance, our customer support team is always happy to help.