FAQ'S
Welcome to the Savano Home FAQ page! We understand that you might have some questions regarding our products, orders, shipping, or returns. Here, you’ll find answers to some of the most commonly asked questions. If you need further assistance, don’t hesitate to contact us!
1. What products do you sell at Savano Home?
We specialize in high-quality home decor products. From stylish furniture to decorative accents, our collection helps you create the perfect ambiance for your home. You can explore our wide range of home decor items here.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom. There are no hidden charges for shipping, so the price you see at checkout is the final amount you pay.
3. How long will it take to receive my order?
- Order Processing Time: All orders are processed within 1-3 business days.
- Shipping/Delivery Time: Delivery typically takes 4-6 business days after processing. In total, you can expect your order to arrive within 5-9 business days.
- Please note that orders placed after 5:00 PM will be processed on the following business day.
4. What payment methods do you accept?
We accept the following payment methods:
- PayPal (You can use PayPal to pay with your PayPal account or credit/debit card via PayPal).
5. Can I cancel or modify my order after placing it?
We aim to process orders quickly, so once your order has been placed, we cannot guarantee modifications or cancellations. If you would like to cancel or modify your order, please contact us as soon as possible at support@savano.co.uk, and we will do our best to assist you before the order is shipped.
6. Do you ship internationally?
Currently, we only ship within the United Kingdom. Unfortunately, we do not offer international shipping at this time.
7. What happens if my item arrives damaged or defective?
We want you to be happy with your purchase! If you receive a damaged or defective item, please contact us at support@savano.co.uk within 7 days of receiving your order. We will arrange for a replacement or a refund at no extra cost.
8. What is your return policy?
We accept returns within 30 days of receiving your order. To be eligible for a return, the item must be in original condition and unused.
- Return Shipping Costs: If you made a mistake in your order (wrong item, size, etc.), you will be responsible for the return shipping cost.
- Refund Process: Once we receive your returned item, we will process your refund within 7 business days. Refunds will be issued to your original payment method.
For more information, please refer to our Return & Refund Policy.
9. How do I initiate a return or exchange?
To initiate a return or exchange, please contact us at support@savano.co.uk with the following details:
- Your order number
- The item(s) you would like to return
- The reason for the return or exchange
Once your request is processed, we’ll provide you with instructions on how to return the item.
10. How do I contact Savano Home if I have a question?
If you have any further questions, feel free to reach out to us:
- Email: support@savano.co.uk
- Phone: +44 782 203 1238
- Business Hours: Monday – Friday, 09:00 AM – 05:00 PM
- Address: 26A Leinster Terrace, London W2 3ET, United Kingdom
11. What do I do if I can't find the answer to my question here?
If you can’t find the answer to your question, please don’t hesitate to contact us directly. We are here to help and ensure you have the best shopping experience possible!
12. Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email. You can use this number to track your order’s delivery status. If you didn’t receive a tracking email, please contact us at support@savano.co.uk.
13. What if my order hasn’t arrived within the expected time?
If your order has not arrived within the expected time frame, please contact us at support@savano.co.uk. We will investigate the issue and assist you in tracking your order.
14. How do I care for my home decor items?
We recommend following the care instructions that come with each product. To preserve the quality and longevity of your home decor items, please keep them clean and avoid exposing them to harsh environments.
Thank you for choosing Savano Home! We are dedicated to making your shopping experience easy and enjoyable. If you have any further questions, don’t hesitate to get in touch.